Support

Know how access, billing, and recovery work before you get stuck.

TokiCode gives signed-in learners the first 1 unit of every course free. TokiCode All Access unlocks everything after the preview, and the billing console is the first place to check if access looks wrong.

Fast answers

What most learners need to know.

Free preview

  • Who gets it

    Any signed-in learner can access unit 1 of every shipped course.

  • How it ends

    Units after the preview stay locked until the account has All Access.

All Access

  • What it unlocks

    Every remaining unit across the current TokiCode course catalog.

  • Where to verify it

    Open the billing console to inspect checkout records and active entitlements.

Recovery

What to do if checkout or access looks wrong.

  1. Sign in to the account that completed checkout.
  2. Open `/dashboard/billing` and check whether the checkout is still open or already completed.
  3. If checkout is still open, resume it from the billing console instead of starting another purchase.
  4. If checkout completed but access did not unlock, use the billing console records first. Manual recovery tooling exists for access corrections.

If the billing console does not explain the issue, use the published support channel for the current environment.

More policies

Read the rest of the operating notes.